GetVoIP - Simplify your search
GetVoIP - Simplify your search
  • Видео 257
  • Просмотров 864 726
12 Actionable Ways to Improve Call Center Customer Service
In this editorial, we cover 12 ways to improve Call Center Customer Service
Learn more 👉 getvoip.com/blog/how-to-improve-call-center-customer-service/
Check out our blog for additional material 👉 getvoip.com/blog/
Просмотров: 4

Видео

Call Queuing? How it Works & Best Practices
Просмотров 277 часов назад
In this editorial, we cover Call Queuing Learn more 👉 getvoip.com/blog/call-queuing/ Check out our blog for additional material 👉 getvoip.com/blog/
The Best Call Center Software for 2024
Просмотров 54День назад
In this editorial, we cover the Best Call Center Software of 2024 Learn more 👉 getvoip.com/call-center-software/ Check out our blog for additional material 👉 getvoip.com/blog/
What is a Blended Contact Center? Benefits + How to Set Up
Просмотров 3421 день назад
In this editorial, we cover Blended Contact Centers Learn more 👉 getvoip.com/blog/blended-contact-center/ Check out our blog for additional material 👉 getvoip.com/blog/
What is an Inbound Call Center & Features to Look For
Просмотров 2921 день назад
In this editorial, we cover Inbound Call Centers Learn more 👉 getvoip.com/blog/inbound-call-center/ Check out our blog for additional material 👉 getvoip.com/blog/
What is an Outbound Call Center? System Features, KPIs, Use Cases
Просмотров 4021 день назад
In this editorial, we cover Outbound Call Centers Learn more 👉 getvoip.com/blog/outbound-call-center/ Check out our blog for additional material 👉 getvoip.com/blog/
Most Common Contact Center Communication Channels
Просмотров 2728 дней назад
In this editorial, we cover Popular Contact Center Channels Learn more 👉 getvoip.com/blog/contact-center-channels/ Check out our blog for additional material 👉 getvoip.com/blog/
Latest Contact Center Trends (2024 Edition)
Просмотров 60Месяц назад
In this editorial, we cover the latest Contact Center Trends in 2024. Learn more 👉 getvoip.com/blog/contact-center-trends/ Check out our blog for additional material 👉 getvoip.com/blog/
What is Call Hunting & How it Works?
Просмотров 47Месяц назад
In this editorial, we cover Call Hunting Learn more 👉 getvoip.com/library/call-hunting/ Check out our blog for additional material 👉 getvoip.com/blog/
Understanding Call Logging Systems, Features & How They Work
Просмотров 66Месяц назад
In this editorial, we cover Call Logging Systems Learn more 👉 getvoip.com/blog/call-logging-system/ Check out our blog for additional material 👉 getvoip.com/blog/
What is UCaaS? Guide to Unified Communications as a Service
Просмотров 84Месяц назад
Learn more 👉 getvoip.com/blog/what-is-ucaas/ Check out our blog for additional material 👉 getvoip.com/blog/
How to Choose the BEST VoIP Provider: Comprehensive Guide
Просмотров 69Месяц назад
In this editorial, we cover the recommended criteria and steps to choosing a VoIP Provider. Learn more 👉 getvoip.com/library/how-to-choose-a-voip-provider/ Check out our blog for additional material 👉 getvoip.com/blog/
What is Contact Center as a Service (CCaaS)?
Просмотров 133Месяц назад
In this video, we cover CCaaS - Contact Center as a Service. Learn more 👉 getvoip.com/blog/what-is-ccaas/ Check out our blog for additional material 👉 getvoip.com/blog/
What is CPaaS? Communications Platform as a Service Guide
Просмотров 113Месяц назад
In this editorial, we cover what CPaaS is. Learn more 👉 getvoip.com/blog/what-is-cpaas/ Check out our blog for additional material 👉 getvoip.com/blog/
Omnichannel Contact Center Software - Key Features, Benefits, & Best Practices
Просмотров 1012 месяца назад
In this editorial, we cover Omnichannel Contact Center Software Learn more 👉 getvoip.com/blog/omnichannel-contact-center/ Check out our blog for additional material 👉 getvoip.com/blog/
Talkdesk Workforce Management (WFM) Review + 5 Features We Like
Просмотров 542 месяца назад
Talkdesk Workforce Management (WFM) Review 5 Features We Like
How to Choose a Business Phone System - Step by Step Guide
Просмотров 332 месяца назад
How to Choose a Business Phone System - Step by Step Guide
Agent Assist - What it is, How it Works, Key Features
Просмотров 942 месяца назад
Agent Assist - What it is, How it Works, Key Features
Hosted PBX - What it is, Features, & Benefits
Просмотров 712 месяца назад
Hosted PBX - What it is, Features, & Benefits
How Many VoIP Providers Should You Compare When Shopping?
Просмотров 342 месяца назад
How Many VoIP Providers Should You Compare When Shopping?
Call Center Workflow - What it is, What to Automate, and Why you Need It
Просмотров 693 месяца назад
Call Center Workflow - What it is, What to Automate, and Why you Need It
How to Save Money on VoIP Phones and Hardware
Просмотров 693 месяца назад
How to Save Money on VoIP Phones and Hardware
Contact Centers - What is it, Benefits & Use Cases
Просмотров 523 месяца назад
Contact Centers - What is it, Benefits & Use Cases
AI-Based Call Center - Advantages & Features
Просмотров 513 месяца назад
AI-Based Call Center - Advantages & Features
Call Center Workforce Optimization - Why It’s Important and Best Practices
Просмотров 503 месяца назад
Call Center Workforce Optimization - Why It’s Important and Best Practices
What is Workforce Engagement Management (WEM) & How it Benefits Call Center Agents
Просмотров 623 месяца назад
What is Workforce Engagement Management (WEM) & How it Benefits Call Center Agents
What is Call Center Scheduling & Best Practices
Просмотров 743 месяца назад
What is Call Center Scheduling & Best Practices
What is a Hosted Contact Center & How it Works + Benefits
Просмотров 574 месяца назад
What is a Hosted Contact Center & How it Works Benefits
Cisco Webex vs Zoom: Compare Pricing, Features, Pros & Cons
Просмотров 2234 месяца назад
Cisco Webex vs Zoom: Compare Pricing, Features, Pros & Cons
Omnichannel vs Multichannel Contact Center - Which to Choose?
Просмотров 764 месяца назад
Omnichannel vs Multichannel Contact Center - Which to Choose?

Комментарии

  • @brettterence
    @brettterence 4 дня назад

    Great information, thank you.

  • @gaoxiaen1
    @gaoxiaen1 6 дней назад

    VoLTE absolutely sucks ass.

  • @gaoxiaen1
    @gaoxiaen1 6 дней назад

    VoLTE absolutely sucks. It is the dumbest idea I ever saw. It's just a scam to get people to buy more expensive new phones. It is less than worthless.

  • @MuhammadRahman-i7h
    @MuhammadRahman-i7h 6 дней назад

    Where is Genesys?

  • @MuhammadRahman-i7h
    @MuhammadRahman-i7h 6 дней назад

    Nice Explanation. But your backend music is bit high. Please lower the backend music next time.

  • @SamuelWilson-k2m
    @SamuelWilson-k2m 7 дней назад

    Nice vid! Thirdlane's Click-to-Call free extension for Google Chrome is very good. It works well with their UCaaS platform too.

  • @MarcusGonzales-rj1hu
    @MarcusGonzales-rj1hu 7 дней назад

    Nice video! As an MSP, Thirdlane is our go-to for omnichannel customer service.

  • @StevenHarris-md4qt
    @StevenHarris-md4qt 7 дней назад

    Solid content! Curious about your take on Ooma versus Thirdlane for example. I keep hearing good things about Thirdlane's UCaaS solution, especially their features such as multi-tenancy.

  • @axiilinc7077
    @axiilinc7077 8 дней назад

    we dont all have a daphne....great info!

  • @channelI748
    @channelI748 13 дней назад

    It can't be as effective as a landline because data packets can arrive in the wrong order etc.

  • @maxthemagition
    @maxthemagition 15 дней назад

    I’m sticking with my copper line as long as possible. You see I get broadband along my copper feed into my house. So my telephone works as normal with it’s feed of 50v from the local exchange and I get broadband at 50Mb/s which is more than enough for my purposes. ( why people want a faster broadband service is beyond me other than to play on line games). I like the copper fed telephone because it is private and has a good ring throughout my house and is good for emergency use especially if the power fails. It frees me from having a Mobile phone which I find a nuisance. I can also have several extensions which you cannot with fibre. VOIP is now the norm with fibre which is very cheap nearly no cost at all for calls yet the fibre providers charge for the telephone or talk facility! Stick with copper, because when it is gone, it is gone forever! As regards international calls, I use WhatsApp or Skype on my computer.

  • @Jakeworldfax
    @Jakeworldfax 15 дней назад

    Who has local SIM/ local SMS supplier the sms business partner we looking forward, connect me that we have volume everyday!

  • @Jakeworldfax
    @Jakeworldfax 17 дней назад

    Who has local SIM/ local SMS supplier the sms business partner we looking forward, connect me that we have volume everyday!

  • @thomasr1051
    @thomasr1051 20 дней назад

    Hey i have a landline phone that acts as my apartment buzzer but has no landline telephone connection. Id like to replace it with something that forwards that call to my phone. Is this possible? What is this tech or hardware called? I want to let delivery drivers in when im not home

  • @LuisArcadioDeJesus
    @LuisArcadioDeJesus 20 дней назад

    I work as an IT Service Desk professional for a company. Recently, my supervisors informed me that they view my high First Call Resolution (FCR) rate as a problem. They would rather I focus on completing calls within 8 minutes or less. While simple tasks like password resets and account unlocks can be handled within that timeframe, more complex issues require more time. Factors such as the complexity of the issue and the user's familiarity with computers significantly impact the duration of a technical support call. It's unrealistic to expect every call to be resolved in 8 minutes, especially when guiding less tech-savvy users through troubleshooting steps. My manager even suggested that I should instantly know the cause and solution for issues like files mysteriously deleting after downloading. However, understanding the user's actual problem and identifying the cause is a different matter altogether. From our recent meeting, I got the impression that they want me to avoid resolving calls that take longer than 8 minutes. I took this job to help people with their technical issues, not to rush through calls just to lower my Average Handle Time (AHT).

  • @Jakeworldfax
    @Jakeworldfax 21 день назад

    Looking for someone who can get bulk of sim cards or sim routes. Doing sms business together.high profit per day.

  • @Jakeworldfax
    @Jakeworldfax 22 дня назад

    looking for local sms supplier,we have volumes everyday daily high profit

  • @Jakeworldfax
    @Jakeworldfax 24 дня назад

    Looking for someone who can get bulk of sim cards or sim routes. Doing sms business together.high profit per day.

  • @maxthemagition
    @maxthemagition 27 дней назад

    What about the sound quality?

  • @Jakeworldfax
    @Jakeworldfax 29 дней назад

    Looking for someone who can get bulk of sim cards or sim routes. Doing sms business together.high profit per day.

  • @Jakeworldfax
    @Jakeworldfax Месяц назад

    Looking for someone who can get bulk of sim cards or sim routes. Doing sms business together.high profit per day.

  • @Sabs761010
    @Sabs761010 Месяц назад

    Did you know if SAP company does have a app call Cs Uc that does the things that you explain in the video?

  • @Jakeworldfax
    @Jakeworldfax Месяц назад

    Looking for someone who can get bulk of sim cards or sim routes. Doing sms business together.high profit per day.

  • @auditocanarsie7355
    @auditocanarsie7355 Месяц назад

    2:40 Did he just say that some carriers will not be able to port VOIP numbers"? So if I port a landline number to a VOIP carrier, I may not be able to port it out to another carrier?

  • @Jakeworldfax
    @Jakeworldfax Месяц назад

    Looking for someone who can get bulk of sim cards or sim routes. Doing sms business together.high profit per day.

  • @danielburgess1113
    @danielburgess1113 Месяц назад

    we got a (BT Decor 2200 V2) phone with a RJ11 pluged in from the phone to the (EX230v Router) but no tone or anything when I listen to the reciver - but the little green light with the phone icon is on solid & green - but not sure if its all done migrating over to the new sytem yet as we want to keep our old number but the internet part is working just no functional phone use yet don't even know if our phone is even compatible - not sure how long I should leave it before ringing my ISP to ask why its not working or if its working

  • @jeffkardosjr.3825
    @jeffkardosjr.3825 Месяц назад

    If voip goes through wires or fibre, it is a landline.

  • @user-bx9cj9wp1i
    @user-bx9cj9wp1i Месяц назад

    I need one number for message can you help me ?

  • @zen-story-teller
    @zen-story-teller Месяц назад

    Strange that most videos only tell you the concept, they don't tell you how it actually works and being setup, via what mean, a mobile app? A software or web app that needs to be opened all the time with internet connection? How do we receive an incoming SMS? These are the things that I want to know.

  • @keylokush
    @keylokush Месяц назад

    i need help in my residential apt lol so much jitter i cant game online competetively it completely ruins the experience but offline the games fell great and smooth .btw its not lag im experiencing its like a data loss or something making the online gaming experience very unpleasant on the eyes and hard to aim

    • @Bergacci88
      @Bergacci88 24 дня назад

      you need a new router

    • @keylokush
      @keylokush 23 дня назад

      But I did go buy a net gear nighthawk xr1000 , but it doesn’t really seem to solve this issue as I thought it’s routers like the IQrouter that actually do real time calculations apparently but they discontinued I wonder why, I’ve heard nothing but good things about the router because it had like fq_codel or that cake smart algorithm that solves this issue ?

  • @serenityedits1857
    @serenityedits1857 Месяц назад

    perfectly explained, thanks.

  • @bogsomi2029
    @bogsomi2029 Месяц назад

    Don’t do it!! This company is a disaster! You will regret it!

  • @kramprabhu
    @kramprabhu Месяц назад

    Learn how to speak to Global Audience.

  • @andrewmks
    @andrewmks 2 месяца назад

    music made me lose focus for a bit 01:13

  • @MrAStewart
    @MrAStewart 2 месяца назад

    I’m not sure how Fusion Connect didn’t make the list; and they, by far, don’t stop at VoIP

  • @thecoderfromabove4176
    @thecoderfromabove4176 2 месяца назад

    Cant follow anything goes to fast

  • @ezridr1234
    @ezridr1234 2 месяца назад

    Sales much? Landlines aren't near as difficult as sold here. Just remember if your Internet or power goes down your voip does too, but landlines continue working if setup correctly. And no choppy calls and the phones also are wireless to the base.

    • @Footballnationusa
      @Footballnationusa 2 месяца назад

      You can still call forward to a mobile phone or access the providers platform to make calls from anywhere on earth that has an internet connection.

  • @GetVoIP
    @GetVoIP 3 месяца назад

    Thank you for watching! Learn more about Call & Contact Center Workflows 👉 getvoip.com/blog/call-center-workflow/ Top Contact Center Software Providers 👉 getvoip.com/call-center-software/

  • @GetVoIP
    @GetVoIP 3 месяца назад

    Thank you for watching! Learn more about How to Save Money on VoIP Phones & Hardware 👉 getvoip.com/blog/how-to-save-on-voip-phones/ Our Guide to VoIP Equipment 👉 getvoip.com/blog/voip-equipment/

  • @ImageJPEG
    @ImageJPEG 3 месяца назад

    I’m keeping my POTS line as long as I can. I enjoy odd analog telephony, like fax and dial up modems, which just work better on a POTS line. I am, however, wanting to set up a PBS in home so I can tinker with IP phones since I’m wanting to get into VoIP stuff. So I’m thinking of a PBX with an FXO card to get the best of both worlds.

  • @GetVoIP
    @GetVoIP 3 месяца назад

    Thank you for watching! Learn more about Contact Centers 👉 getvoip.com/blog/contact-center/

  • @GetVoIP
    @GetVoIP 3 месяца назад

    Thank you for watching! Learn more about AI-Based Call Centers 👉 getvoip.com/blog/ai-based-call-center/

  • @GetVoIP
    @GetVoIP 3 месяца назад

    Thank you for watching! Learn more about WFO 👉 getvoip.com/blog/call-center-workforce-optimization/

  • @GetVoIP
    @GetVoIP 3 месяца назад

    Thank you for watching! Learn more about WEM 👉 getvoip.com/blog/workforce-engagement-management/

  • @GetVoIP
    @GetVoIP 3 месяца назад

    Thank you for watching! Learn more about Call Center Scheduling 👉 getvoip.com/blog/call-center-scheduling/

  • @GetVoIP
    @GetVoIP 3 месяца назад

    Thank you for watching! Learn more on Webex vs Zoom 👉 getvoip.com/blog/webex-vs-zoom/

  • @GetVoIP
    @GetVoIP 3 месяца назад

    Thank you for watching! Learn more about Omnichannel vs Multichannel Contact Centers 👉 getvoip.com/blog/omnichannel-vs-multichannel-contact-center/

  • @jcs0984
    @jcs0984 3 месяца назад

    Literally pulled up to a new job today and they're like "welcome, you're going to be managing our CUCM" so now I gotta learn wtf it is xD ty

  • @piotrniec9638
    @piotrniec9638 3 месяца назад

    Bunkier Sztuki w Krakowie ( Culture , Poland ). Could you please contact : dr. Delfina Jalowik .

  • @BBcloud-fp6sw
    @BBcloud-fp6sw 3 месяца назад

    How many people play games on BB Cloud Phone